Focus by Trivaeo

Focus by Trivaeo is our customer service management application, to ensure your customers receive the best level of service possible.

Focus enables you to track all interactions with your customers and empowers your customer service staff to support their needs.

With Focus, you can:

• Easily log customer requests, so your staff can meet their demands quickly and easily.
• Track service progress, giving management the opportunity to monitor response times and customer satisfaction levels.
• Get a full and transparent audit trail so you can quickly identify where problems have occurred and how they can be fixed.
• Communicate via multi-channels with customers, ensuring that you contact them in the way that is most applicable to them, including email, SMS and live chat.
• Improve client relationships by better understanding what the customer wants and being able to provide this quickly and effectively.

Simple set-up

You can use Focus straight away. Pre-loaded with basic templates, menus and reports, Focus is designed to be fuss free.

Alternatively you may wish to customise the settings to meet your exact business needs. You can do this yourself and get up and running with tailored drop-down menus, reporting features, fields and more in just a few hours.

Automate your business, your way
Find out how Focus by Trivaeo can get your business working better.
Call us on 020 3239 5340 or email info@trivaeo.com