News, Stories and Articles from the Trivaeo Team

The benefits of Business Automation (Part 4)

SWJ Enterprises' Andreas Jaeger has given some consideration to the benefits of business automation. He continues his core observations here. You'll want to see them...

Service Desks

In a previous position I had providing support for one of America’s largest satellite television providers, I started every day by logging in to no less than 5 different applications. As a team lead, I spent countless hours resetting passwords, fixing compatibility issues with the IT department, and listening to the gripes of my team. Not a day went by that there was not one or more issues. Trivaeo has done away with this potential nightmare of a headache by simply integrating the service desk directly into our platform. A single sign on, whether you are a support rep or a site director, reduces this complexity down to its lowest factor. With a Knowledge Base accessible to all, responding to FAQs becomes a simple copy/paste task. A dashboard capable of displaying any vital information, at a single glance, facilitates managements’ jobs, allowing them to fully support their team to an extent that has not been seen by many. If you are looking to the key to a happy support staff, or even a whole call center, your search has ended Trivaeo has arrived!

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