The concept of 'my portal', self service and the join between them both with 'web self service' is not new. The barrier for most businesses is how to enable effective self service based access for users that is actually relevant across the business; not just a single application area like service and support. What about projects? eHuman Resources? Collaboration? Document Management and Document Collaboration and many other areas? With the Trivaeo self service online portal it is possible for your business to define its own self service portal that leverages your businesses use of business apps completely. Just like your employees benefit greatly from the convenience of a single sign on to a broad range of enterprise applications so can the community around your business. This community includes the people that supply stuff to your company, the clients you serve and contractors that work with all parties. The online portal you can create using the Trivaeo Self Service app takes your business into the series league of digitally enabled businesses, yet, it is easy to setup and even easier to administer. It's capabilities include;
The control over what application areas your self service users can see and access can be even further limited to expanded based on the way you set up your business online portal. What applications are shown or hidden? What is enabled or disabled? You may wish to gradually increase the visibility and amount of application areas exposed to your self service users so they can grow into the business areas with you over time. The choice is totally up to you.
Enabling the community around your business that interacts with it each day to have their own 'my portal' view of your business is powerful and elegant. The use of 'permission groups' to control and limit the elements of your business applications suite that they have access to keeps your business safe, secured and very easy to access 24 hours a day.
It doesn't matter if you want to enable small things like access to the Help Desk, or the bigger things like enabling self-service users to take part in helping you to deliver projects or even submit timesheets. It all works identically and is easy and intuitive for your users to master. They will see this as a simple self service portal yet it will bring your business ehanced efficiency and make your data and its value to your business become even more real-time than it was before you enabled the self service portal elements of the solution.
Your Resource Managers will be delighted that they are now getting timesheets from your sub-contractors that are accurate and identical in layout and value. They especially like the fact that they can reject timesheets that were incorrect and don't have to search through reams of email to find the updated version. Project Managers will love the fact that they can now assign project tasks to self service users so that they can actually track the elements of a project task as it is being completed externally.
Enabling self service into your business has never been easier. You can have your own business web portal up and running in minutes. Your clients, suppliers, contractors and customers can all login and join you in your digital journey adding value to your data and taking part in real-time.