At this time of the year, every self-respecting Sales Manager is pushing their team to the limit to close those sales that can be “brought home” before the end of the calendar year. I love the real “Old-Guard” ones that won’t even allow a single Xmas decoration to appear in the office until all the old prospects are closed. December 1st might be the time to celebrate Christmas if you are a nine-year-old, but for us hard-nosed sales people, we have come to our toughest part of the year. What we want most is a present in the form of a decent CRM system. But if you don’t have Trivaeo Crossroads CRM by now, it’s too late for this year I’m afraid. Anyway, as it's order closing time I thought I'd spend a minute reflecting on what the CRM must do for you when you actually get that order from your opportunity?