The Trivaeo Business Applications Suite is big. There's no denying it. There are some 79 applications spread over 20 major business areas. As Trivaeo has a mission to bring intelligent automation to your business its reasonable to assume that many of the application areas are driven by workflows and processes to keep your business ticking along. This is all true, but without a single handy place to go to where a user can see all the workflow and process items that require their attention it would be very easy indeed for critical things to be missed even with the best efforts to warn, notify and alert users of things needing their attention via eMail. My World is a common application area that brings all the things spread out throughout the areas of the business that a user has a part to play in so that they can all be seen in a single place. It's capabilities include;
Without the My World view a user would be challenged to deal with all potential open workflows that affect them. Even with the best will in the world it is impossible for simple email notifications processes to be enough to make sure that every request placed upon your users is dealt with. They get forgotten, lost in spam folders, mislaid, or simply lost in the hustle and bustle of handling a busy business day. My World puts oversight into workflows by showing a user all open workflow items that are open for them that require their attention.
There are literally hundreds if not thousands of possible permutations of 'things' that may trigger a workflow across a fully enabled business application suite for any user. Workflows ensure that the pathway of your business processes are followed and the source of each of the items is broad across any business. Even simple workflow handling in Trivaeo is across Asset Management, Change Management (with IVO), Client Orders, Contacts in CRM, Contracts Management, e-Forms, Expenses Management, Help Desks, Holidays Management, Invoicing, Jobs, Leads, Objectives, Requested Information Process [from clients!], Staff Reviews, Timesheet Management, Training and User Management.
It would be physically impossible for any single user in any business to have a constant awareness of all the things they might need to worry about and action. So, we take that burden from them by putting all the workflows and processes that affect them in a single place.
Yes, you users can still go 'natively' into the bowels of each of the application areas to review the activities as a whole, but if they are reviewing a dashboard of 200 things to be done they could readily miss the 2 or 3 in there that are for them. My World stops the problem of 'information overload'. It puts the user specific actions in front of the affected user so they can quickly deal with the process activities they are part of
But, its not just your employees that benefit from My World. Your contractors or other Self-Service logged in users can use it too, but, they do so in a much more limited form. They can see and access Team Room projects they are members of and they can submit timesheets through My World. They can also access their help desk or service desk tickets too. The key thing to remember about My World is that it is workflow centric and user centric. The slice of data where those two things are true is what My World shows to each logged in employee or Self-Service user with access to your business apps suite, in real time, anytime.