Armed with a brand new license to distribute drugs nationally the company needed a fully automated process to deal with order management and to deal with the logistics of delivering the drugs to the right place. Entering a market quickly meant the company had to use an established logistics partner initially, but the overheads and costs were high. Ideally they would develop their own distribution and logistics capabilities to bring overheads down and maintain extremely high quality standards.
Challenging as well was the fact that their parent company had a big-badge enterprise 'right to use' ERP and CRM solution provided by an established global giant. They found the costs of using the incumbent solution too high when integration, time-to-value, set-up and training was taken into account even though the software licenses were effectively 'free-of-charge'.
The company distributes its products through UK Chemists and High Street drug store chains. Most of these organisations order centrally but require deliveries (fulfilment) to many retail outlets at a time. A CRM and ERP solution capable of handling the complexities of multiple targets to a single order was needed too. The solution needed high accuracy levels in real-time Stock Management whilst managing high and low watermark order levels for each client account they serviced. Standard CRM/ERP solutions couldn't do this either. This was compounded by their strict Quality Assurance controls and deliveries sourced from other countries. Headquarters ordering and logistics had to be highly flexible and error free throughout.
Trivaeo deployed our standard Stock Management Solution alongside our CRM Solution and Order Management. This included workflow to manage the order process itself.The solution created by Trivaeo allows the client to receive orders directly from their clients and initiate the delivery process automatically.
The Trivaeo solution includes a sophisticated Products and Service Catalogue application set and this was used to add all of the supporting product, legislative, quality assurance and delivery information to each order.The build process to integrate the ordering, stock intake, warehousing, logistics and replenishment processes was completed in 4 weeks which included a specialist integration of Trivaeo's Crossoads application framework to the Message Broker System (middleware) from IBM.
The client subsequently extended their Trivaeo solution with Human Resources Management, Holidays Management, Expenses Management and many other capabilities inherent to the Crossroads solution framework as they simply needed the entitlement enabling on the solution.