Trivaeo

Privacy Policy

Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website uses cookies. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

(1) What information do we collect and do we use it?

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation and [This information is used for the operation of the service, to identify and protect our customers and to control unauthorized use or abuse of our services. All information is encrypted during transmission and is stored securely within our servers).

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services

(c) information that you provide to us for the purpose of registering with us, including;

PERSONAL INFORMATION: We collect personal information from users including (at a minimum) first and last names, an email address to be used as a login, and a password as well as comments on blog postings and job and press enquiries. When a user registers online for the free version of the service, We will take steps to verify the email address supplied to us to ensure it is accurate. We collect billing contact information and a credit card number which will also be verified to ensure it is accurate. Your email address may be used to send you periodic product newsletters, offers and usage tips.

BUSINESS INFORMATION: includes app data, task data, messages, files, contact lists, and any other business information you provided when using the Service. We will collect and use Business Information only as necessary to appropriately support the Service, for the purpose of anticipating, diagnosing, supporting or resolving any problems that might limit or disrupt the quality of our customers’ service experience or as required by law. We do not build or give access to administrative tools that would allow our employees to view business information.

PARTNERS: In some cases we provide the Services or sell product lines jointly with other businesses. For these co-branded offerings in which a third party is involved in your transactions, we will sometimes share or jointly collect customer information related to those transactions with that third party. On the co-branded registration pages we will state who is collecting or receiving the information and whose privacy statement governs its use so that you will know at the time you create your account exactly how your information will be used.

TESTIMONIALS: With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us via one of the methods listed in this privacy policy.

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters

(e) any other information that you choose to send to us.

Information of children

Trivaeo does not target and is not intended to attract children under the age of sixteen. Although visitors of all ages may navigate through our websites or use our apps, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will cancel the child's account and delete the child's personal information from our records.

(2) Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

When you register at our sites, we use cookies to store unique, randomly assigned user IDs that we generate for administrative purposes. These cookies enable you to enter our sites without having to log on each time. We do not store passwords or any Personal Information about you in the cookies.

(3) Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalising the website;

(c) enable your use of the services available on the website;

(d) send to you goods purchased via the website, and supply to you services purchased via the website;

(e) send statements and invoices to you, and collect payments from you;

(f) send you general (non-marketing) commercial communications;

(g) send you email notifications which you have specifically requested;

(h) send to you [our newsletter and other] marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)

(i) deal with enquiries and complaints made by or about you relating to the website;

(k) keep the website secure and prevent fraud;

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, PayPal. You can review the PayPal privacy policy at www.paypal.com. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

The Legal Bases for Using Personal Information

There are different legal bases that we rely on to use your personal information, namely:

Performance of a contract

The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete your purchase of your Trivaeo Product, to register and maintain your account, to help with delivery issues, to handle returns, to register your Trivaeo system and to make sure that your Trivaeo Product performs its basic functions in a secure way or to respond to your requests.

Legitimate interests

We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve our Trivaeo Products and Services and the content on our websites and app, to send you notifications about software updates or information about Trivaeo Products and Services or to use your personal information for administrative, fraud detection or legal purposes.

Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you (e.g. in your Trivaeo Product settings), you may exercise your right to object by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

(4) How do I update my information?

If you wish to change, review or delete your personal information, go to your “Account Settings” page. There you can access or update the personal information and account history we have on file. You can also change your email subscription status to receive our newsletter, and our email marketing communications including promotions we send on behalf of third-parties.

(5) Disclosure

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

(6) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted [using SSL technology].

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

Security, Storage and Retention of Personal Information We Collect

Security

Trivaeo is committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable.

While no Service is completely secure, Trivaeo takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities. We also ensure that our third-party data centre vendors provide adequate security measures. Additionally, your data is protected with encryption, such as Transport Layer Security (TLS), during transition over the Internet. Please note, your password is stored using one-way hash, which means that it cannot be recovered (or disclosed) by anyone, including Trivaeo, it can only be reset.

You can only access your Trivaeo account information and our service through the use of an individual user login and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please notify us immediately if you believe your password has been misused. You should always log out and close your browser when you finish your session. Please note, we will never ask you to disclose your password in an unsolicited phone call or email.

If you have any questions about the security of your personal information, you can contact us.

Storage

Personal data collected by Trivaeo may be stored and processed in your region, in the United States (for example, in our major data centres), or in any other country where Trivaeo or its affiliates, subsidiaries or service providers are located or maintain facilities. Trivaeo has put in place adequate mechanisms to protect personal information when it is transferred internationally, for example by using the Standard Contractual Clauses as approved by the European Commission.

Retention

Trivaeo will retain your personal information for as long as we deem it necessary to enable you to use the website and your Trivaeo Product, to provide services to you, to comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information we process about you, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Your Rights and Choices

Your Rights

We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:

* you can ask us for a copy of the personal information we hold about you;

* you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;

* in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and

* in certain situations, you can also ask us to send the personal information you have given us to a third party.

Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting This email address is being protected from spambots. You need JavaScript enabled to view it.

We will respond to your request as soon as possible but certainly within 30 days.

We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.

Your Choices

Trivaeo Account and Trivaeo Apps

If you wish to access, edit or remove profile information, change your password, close your account or request deletion of your personal data, you can do so by logging in to your Trivaeo Crossroads account or Trivaeo apps or sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. If you cannot access certain personal information collected by Trivaeo, via the Trivaeo Crossroads account, the Crossroads app or directly via the Trivaeo Product you use, you can always contact us by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will respond to any request to access or delete your personal data as soon as possible, certainly within 30 days.

Additional Usage Data

You can always opt out of additional usage data collection by logging in to your Trivaeo app for iOS or Android. Do it in just a couple of clicks.

Your Communication, Marketing and Advertising Preferences

You can opt out of receiving direct marketing communications from Trivaeo by following the instructions included in every email sent to you via the “Unsubscribe” tab. You can also opt out of email subscriptions or in-app messaging by updating your Profile and Contact Options in your Trivaeo Crossroads account. We respect your choice, and we will stop sending you promotional emails once you unsubscribe.

Please note, regardless of your communication settings, we will continue to communicate with you regarding changes to terms and conditions, policy updates, Trivaeo Product software updates, routine customer service messages such as information about current or past purchase, delivery of products, service interruptions, data breaches or other significant information about a Product you own, such as discontinuation of support or safety issues.

Our Use of Cookies and Other Similar Technologies

We use cookies and similar technologies like pixels, tags, web beacons, and other identifiers to help us personalise our website for you, remember your preferences, understand how users are using our website or app, and help customise our marketing offerings.

Cookies

A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Trivaeo uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.

* Strictly necessary cookies. These cookies are essential for you to browse our website and use its features. Without these cookies, services like shopping baskets cannot be provided.

* Performance cookies. These cookies collect information about how you use our websites. This data may be used to help optimise our website and make it easier for you to navigate.

* Functional cookies. These cookies allow our websites to remember choices you make while browsing and personalise your experience. We may store your geographic location in a cookie for instance, to ensure that we show you the website relevant to your area.

* Third Party cookies. Third party cookies are those placed by websites and/or parties other than Trivaeo. These cookies may be used on our website to improve our products or services or to help us provide more relevant advertising. These cookies are subject to the respective privacy policies for these external services, for example, Facebook Data Use Policy.

* Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long a visitor stays on our website, what pages they find most useful, and how they arrived at Trivaeo.com. To learn more about Google Analytics and your data, visit this Google webpage.

How to control Cookie settings

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impair your overall user experience, as it will no longer be personalised to you. Some browsers offer a “Do Not Track” (“DNT”) signal where you can indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognises DNT signals, we will only process your personal data in accordance with this Statement. Below you can learn about how to control cookie settings on popular web browsers: * Google Chrome * Internet explorer * Safari * Firefox

Pixels

In addition to cookies, we sometimes use small graphic images known as 'pixels' (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third party pixels (such as those from Google, Facebook, and other advertising networks) to help us provide advertising that is relevant to your interests.

Other Identifiers

When you use our app, we collect a unique ad-tracking identifier from your device (the Advertising Identifier or “IDFA” on iOS devices and the Google Ad ID or “AID” on Android devices) so that we can learn more about users of our app and provide the most relevant messaging and marketing. Although these identifiers are unique to your device, they do not contain any of your personal information such as your name or email address.

How to control Identifier Settings

You can control how these identifiers are used, including the ability to reset them, through your device settings. Below you can learn about how to control cookie settings on popular web browsers: * Apple iOS * Android

Advertising and Modern Marketing Tools

Trivaeo may work with third-party advertisers that use cookies to provide more relevant advertising about Trivaeo Products and Services on our websites and across the internet. To provide this “interest-based advertising”, parties combine non-personal data about your online activities over time which helps cater advertising that we deliver to you. Examples of this may include a Trivaeo advertisement on a Facebook page, or a Google owned page such as a search results page or YouTube, or on a site within Google’s advertising network. We do not share your personal information as part of this process. Where necessary, we obtain your consent for this process. At all times, you can opt out of these personalised ads from third-party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI websites and DAA websites. Opting out may make the ads you see across the internet less relevant to you.

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(8) Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to Trivaeo Cloud Services Limited, Incon House, 10 Stilebrook Road Olney, Beds, MK46.

FAQ

The following are basic questions you may have about our privacy statement. We recommend that you read the detailed statement above for additional details.

Why is Trivaeo updating its privacy statement? We now meet the high standards required by the European Union's General Data Protection Regulation (GDPR) and have updated our privacy statement to reflect that. We also strive to simplify language and remove jargon, to make our privacy statement easier to read and understand.

What is the GDPR? The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). As we believe that all our customers can benefit from its mandates, we're implementing it globally. The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data. You can learn more here.

How often do you anticipate updating your privacy statement? We will update our privacy statement as necessary to ensure that our policies are in line with international regulations, our product and business practices.

What information does Trivaeo collect about me? Trivaeo collects your name, phone number, email address, delivery address, payment information, location data, IP address, social identifiers, data provided by cookies and other similar technologies, functional data such as registration and system data, as well as additional usage data, for instance, performance and activity information.

Why does Trivaeo need my information? Trivaeo uses data to provide you with the best experience from the products and services we offer, which includes using data to improve and personalise your experiences. We also use data to communicate with you, for example, informing you about your account, new products or services available, security and other types of updates.

How is my information used? Trivaeo uses data for the following purposes:

* Product Improvement
* Future Product Development
* Customer Support
* Security, Safety, and Dispute Resolution
* Product Performance Analysis
* Communication and Marketing

Do I need to register my Trivaeo services for them to work? Yes. This is fundamental to providing a secure internet–based products.

Does Trivaeo sell information to third parties? No. We never have. And we never will.

Can I opt out of sharing my information with Trivaeo? Yes, you can opt out of submitting certain types of personal information to Trivaeo, for instance, additional usage data such as performance and activity information. Certain types of data that we collect are a necessity in order for your Trivaeo System to perform its basic functions in a secure way and you will not be able to opt out from this data collection, sharing and/or processing ('Functional Data').

How do I delete my personal data from Trivaeo and what are the consequences? You can always send us an email via This email address is being protected from spambots. You need JavaScript enabled to view it. or contact our Customer Care team and request that your data be deleted. Please note, however, that by deleting your personal data your Trivaeo services will stop working.

Does Trivaeo keep or share my credit card information? No. It’s only used to process your payment at the time of purchase.

When it becomes available, what information obtained via voice control technology will be shared with third parties? Trivaeo will share the voice recording and certain activity data; however, we will only share it with partners whose voice assistant has been authorised. We share this to ensure that the connected service is working properly and to ensure the best user experience.

How long does Trivaeo keep my information? Trivaeo retains personal data for as long as necessary to provide Services, support your Product and fulfil transactions you have requested, or for other essential purposes such as complying with our legal obligations, and resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different Products or Services, actual retention periods can vary significantly. For example, we will keep all functional data on file as long as you have an active Trivaeo Crossroads account.

How is information stored and secured on Trivaeos’ servers? Trivaeo is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. Any data we transmit over the internet is protected using encryption.

Is Trivaeo using cookies or pixels to gather information? We use cookies and other similar technologies like pixels, tags and web beacons when you visit our website or use our App. By visiting our website or using our app, you agree to the use of cookies and similar technologies for the purposes described in our privacy statement. This helps us to provide you with the best experience and allows certain parts of our website to function properly. You can always adjust your browser or device settings to not accept cookies and similar technologies if this concerns you.

Does Trivaeo use interest-based advertising? Yes. We work with third-party advertisers that utilise cookies and similar technologies to provide more relevant advertising about Trivaeo on our website and across the internet. To provide interest-based advertising, advertisers combine non-personal data obtained about your online activities over time to customise the advertising delivered to you. We do not share your personal information to do this.

What safeguards are in place for children who have access to Trivaeo products? Trivaeo does not target and is not intended to attract children. Trivaeo does not knowingly solicit personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from those under the age of sixteen. If, following a notification by a parent or guardian, or discovery by other means, a child under sixteen has been improperly registered on this site by using false information, we will cancel the child's account and delete the child's personal information from our records.

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