SWJ Enterprises' Andreas Jaeger talks about his experience providing customer care for one of Americas' largest satellite Television providers and what he had to manage to get the job done.
In a previous position I had providing support for one of America’s largest satellite television providers, I started every day by logging in to no less than 5 different applications. As a team lead, I spent countless hours resetting passwords, fixing compatibility issues with the IT department, and listening to the gripes of my team. Not a day went by that there was not one or more issues. Trivaeo has done away with this potential nightmare of a headache by simply integrating the service desk directly into our platform. A single sign on, whether you are a support rep or a site director, reduces this complexity down to its lowest factor. With a Knowledge Base accessible to all, responding to FAQs becomes a simple copy/paste task. A dashboard capable of displaying any vital information, at a single glance, facilitates managements’ jobs, allowing them to fully support their team to an extent that has not been seen by many. If you are looking to the key to a happy support staff, or even a whole call center, your search has ended Trivaeo has arrived!