SWJ Enterprises' Andreas Jaeger gives some consideration to the benefits of using Instant Messaging as a means of communication across your business
Communication: Internal Instant Messaging
A fluidly run business has a firm control of its internal communications; not in a Big Brother way, but by providing the proper tools for their employees in a safe and 'data-protected' manner. Many businesses use third party IM communications apps such as AOL, Yahoo, and the like, however with our philosophy of using a single platform for all your needs, we simply integrated the capability! Avoid any security issues that may arise with third party apps, assure uniformity of communication channels, and increase productivity by taking away the distraction of personal, non-business related IMs.